Emotional Intelligence (EI) refers to how we interact with stimuli in our environment and how we respond to the people in our personal and professional lives. Like I.Q., emotional intelligence varies from one person to another. While some people are gifted by birth in the way they understand and deal with people, others may need help to build their emotional skills.
The Harvard Business Review has hailed emotional intelligence as “a groundbreaking, paradigm-shattering idea, one of the most influential ideas of the decade.”
The term “Emotional Intelligence” was first published in a paper by Michael Beldoch in 1964, but became popular after Daniel Goleman’s 1995 book “Emotional Intelligence – Why it can matter more than IQ.” Emotional Intelligence is as the ability to regulate feelings and use them to guide our actions. Getting fluent in the language of emotions helps us sustain our relationships both personally and professionally. Emotional intelligence can empower the mind and make us happy and content. A well-balanced, empathetic, and friendly person is more emotionally aware than an unempathetic and demotivated individual.
- Recognize one’s own emotions
- Relate to others’ emotions
- Actively listen to others
- Participate in interpersonal communication and understand the nonverbal cues of behavior
- Self control one’s thoughts and feelings
- Effectively manage emotions and express them in a socially acceptable way
- Receive criticisms positively and benefit from them
- Power to forgive, forget, and move on rationally
Director of Auburn Technical Assistance Center