The Servant Leadership approach recognizes that a motivated and engaged workforce that believes in the purpose of their organization will always go above and beyond in giving their best effort to achieve a desired outcome. In this session, we will begin to unpack the tools necessary to realize those goals. A servant leadership workplace has a culture that focuses on employees and their behaviors first, as well as internal and external customer service interactions, before focusing on profits. Essentially, it emphasizes the “human” element of human resources, leadership, and business interactions and communications.
Servant leadership creates a culture where both employees and leaders are more fulfilled and more fully engaged. Leaders see employees as people, not cogs in the machine or lines on a spreadsheet, and they make decisions with this in mind. They also see employees for more than just the work they do. This includes considering their mental health, their situation at home, and other factors that play a role in their overall well-being.
Many organizations strive for success by centering their strategies and operations on their customers first, but some experts and research claim that such an approach won’t allow an organization to reach its full potential, especially if its company culture doesn’t focus on its employees and people first.
- Self Reflection
- Effective Communication
- Building Relationships
- Employee Recognition
Director of Auburn Technical Assistance Center