Conflict and Difficult Conversations

About the Course

Having uncomfortable conversations at work is never easy, whether it’s with subordinates or co-workers. This is especially true for people who are afraid of conflict and would do anything possible to avoid it. However, avoiding difficult conversations can actually lead to dysfunction and lack of performance, which can ultimately have a negative impact on a team and the business as a whole. It is estimated that workplace conflict effects not only morale and productivity, but also turnover. Instead of avoiding difficult conversations, find the courage to start confronting people in a constructive way, with skill and empathy. Learn how to overcome fear of conflict and successfully approach uncomfortable conversations.

Topics

• Presentation: Conflict Definition
• Exercise: Share Conflict Examples
• Presentation: Change, Respect
• Exercise: Leadership Discussion
• Presentation: Motivation
• Presentation: Conflict Responses
• Presentation: Difficult Conservations defined
• Presentation: Settings, Subjects, Personalities, Social
• Presentation: 4 Ws: Why, Where When, Who
• Presentation: Preparation
• Presentation: Delivering the Message
• Exercise: Practice Delivering Message